Materiality analysis

Based on the double materiality analysis, Handelsbanken defines the most important sustainability issues that we will work with, report and communicate.

What does the analysis say?

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We have conducted a double materiality analysis in accordance with the requirements of the European reporting standards ESRS. The analysis is based on both actual and potential impacts on the economy, the environment and society, including human rights. The 13 most significant issues for the bank have been identified and are presented in the Annual and Sustainability Report 2024. These issues include areas such as climate change, biodiversity, the own workforce, workers in the value chain, consumers and end-users, responsible business conduct, contributing to society, countering financial crime and financial stability.

The results of the analysis lay the foundation for the bank's sustainability reporting from 2024 onwards and clarify where in Handelsbanken's business model these issues lie. It also clarifies whether they are found within the bank's own operations or whether they have an upstream or downstream impact in the bank's value chain.

Our stakeholders

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Principal stakeholders

The Bank's principal stakeholders are customers, employees, owners and investors, trade unions, and the community at large. Included are also special interest organisations for example, and public authorities and legislators.

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Other stakeholders

We have an ongoing dialogue with several stakeholder groups. Such as industry associations, equity analysts, sustainability analysts, non-profit organisations, international actors, municipalities and county councils, suppliers, press and media, as well as academic institutions.

How we communicate with our stakeholders

Our stakeholder model

Års- och Hållbarhetsredovisning 2022 - Handelsbanken.se

Stakeholder dialogue

To ensure that Handelsbanken develops its sustainability work and meets stakeholder expectations, continuous dialogues are conducted. 

These take place through customer meetings, investor talks, industry forums, supplier follow-ups and consultations with non-profit organisations, staff and trade unions.

These dialogues help us to make informed decisions and are an important part of the prioritisation in the Bank's various business areas and home markets.