- Handelsbanken.se- Handelsbanken.se

About the Group

A business built on trust

 - Handelsbanken.se

We operate on timeless values of trust and respect, for customers and colleagues. We aim to build lifelong relationships with our customers and to grow through their recommendation. That’s why our employees are entrusted with significant responsibility and the authority to make decisions closer to the customer. It’s thanks to these close relationships that we have consistently maintained high customer satisfaction year after year.

We believe in always taking responsibility. By managing the bank prudently, we can support our customers through all economic situations, standing by them even in difficult times. By sharing our knowledge, we contribute to our customers' financial capability. And by upholding our commitments, we make a positive impact on the communities in which we operate.

The Handelsbanken way

Our goal

Handelsbanken’s goal is to have higher profitability than the average of peer competitors in its home markets. 

This goal is mainly to be achieved by the Bank having more satisfied customers and lower costs than its competitors.

Our way of working

  • Trust-based management
  • A decentralised organisation
  • Customer first – not products
  • Up close and personal
  • A responsible role in society
  • A long-term perspective
  • Profit-sharing for all employees

The results

  • More satisfied customers than the industry average since surveys started in 1989 
  • One of the most cost-effective banks in Europe for many years
  • Lower loan losses than our competitors since the early 1990s

Where and how we do business

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Local responsibility

We have a nationwide branch network in our home markets the Netherlands, Norway, Sweden and the UK. Each of our branches has complete customer and business responsibility, and decision-making authority in its local marketplace. The branch offices are supported by specialists and group units. In addition, we are present in other markets to support customers from our home markets.

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Satisfied customers

Our customers, both private and corporate, like our local, personal approach. Find more about what our customers appreciate as we present awards and survey results of Handelsbanken Group.

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Regulations for control

As a decentralised bank, we operate a strong central framework of control. Our corporate governance structure distributes rights and responsibilities according to applicable laws, rules and internal processes. 

Find more information regarding stock market information, auditors, remuneration and regulations under Corporate governance.

Our history

Outside a Handelsbanken branch office

Do you know how we became the antithesis of all banks? Or why we value trust, responsibility, sustainability, and long-lasting relationships above all else?

Join us on an exciting journey that has lasted for over 150 years and that we look forward to continuing together with you.